The solution to the problem of AWL is that Recreate offers a Microsoft Hololens in combination with Microsoft Remote Assist. This solution enables a representative of the customer upon the expertise of an AWL representative. The AWL representative does not need to be on-site; he/she can support the customer from a remote location. The customer uses the Microsoft Hololens to make a Microsoft Remote Assist call to the AWL representative. The AWL representative only needs a Microsoft Teams account and a computer. A big advantage of the Microsoft Hololens compared to a smartphone is that the customer can freely use his hands to perform tasks without also having to hold a smartphone. 3D annotations can be placed in the world of the customer by both the customer and the AWL representative. This ensures that both are on the same page with regard to what is discussed. Original design documents can be shared and viewed in real-time upon request.
Due to the time urgency of the matter, Recreate delivered the solution within 14 days starting from the first moment of contact. AWL is now able to go through the machinery delivery phase remotely. In addition, they are now able to act adequately to service requests during the delivery phase. The implementation of Remote Assist can help with cost savings for each organisation in ways such as fewer travel costs for experts, fewer hours needed for inspections, shorter lead time of the process, and lower downtime of machinery.