Customer-facing digital twins are a key element to Howden, a 150-year-old business that provides global engineering solutions for industrial air and gas handling, Howden’s connected field maintenance program, Uptime. This service offering uses digital twins with underlying technologies (Vuforia, etc.) to provide real-time performance data of deployed assets. Predicting equipment performance and resolving failures in this scenario has been traditionally challenging and are a casualty of ‘break-fix’ maintenance models.
To truly implement a ‘product-as-a-service’ business model, improve customer satisfaction, and solve product complexity issues, Howden is equipping its technicians with augmented reality solutions. Field engineers are now able to access step-by-step service instructions on a specific asset almost immediately. The results have been a drastic improvement in first-time-fix-rates and mean-time-to-repair.