MICROSOFT REMOTE ASSIST

Work together from anywhere

See in action

Help employees work together even when they’re worlds apart.

One of the standard solutions that we implement is Microsoft Remote Assist. This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call for help, the expert in the office can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time.

  • Remote Assist 2

Microsoft Remote Assist

  • Saving on travel time and utilize the expert time more efficient
  • Expert can easily support and assist multiple less experiences engineers simultaneously
  • Less skilled engineers can solve complex problems with the help of an remote export 
  • Higher first time fix percentage due to better problem diagnostics
  • By using 3D annotations the expert can more easily help the engineer
  • When using the Microsoft HoloLens Field engineers have both hands free
  • Remote Assist can also run on a IoS Or Android Smartphone

Get started with Remote Assist

Remote Assist Envisioning Workshop

1000
  • 1 day on-site visit of a Recreate Consultant
  • Ideation session how to use this technology in your organization
  • Indepth insight in potential use-cases
  • Experience the HoloLens yourself!

Remote Assist Starter package

5000
  • You have a Hololens, but you need help to get started
  • Set-up of D365 Remote Assist in Office 365 tenant
  • Training (1 day on-site and 3 virtual follow-up sessions)
  • Extended Documentation Package
  • 3 Months Technical and Functional support
  • Excl. Remote Assist license

Starter package incl. Hololens

8500
  • Includes 1 HoloLens 2 Headset
  • Set-up of D365 Remote Assist in Office 365 tenant
  • Training (1 day on-site and 3 virtual follow-up sessions)
  • Extended Documentation Package
  • 3 Months Technical and Functional support
  • Excl. Remote Assist license