IMPROVED SERVICE FOR WELZORG
WITH DYNAMICS 365 GUIDES
Services Industry
Service technicians better equipped to
diagnose and resolve any issue that arise.
ABOUT
About Welzorg
Welzorg is a leading provider of mobility solutions for people with disabilities or reduced mobility, with a strong focus on improving the quality of life and independence of their customers. With a wide range of products and services, including mobility scooters, powerchairs, wheelchairs, stairlifts, and vehicle adaptations, Welzorg is committed to providing personalized solutions that meet the unique needs of each individual.
Whether you need assistance with daily tasks or want to enjoy more freedom and mobility, Welzorg’s experienced team of experts will work with you to find the perfect solution. With a reputation for reliability, quality, and exceptional customer service, Welzorg is dedicated to ensuring that each customer receives the support and care they need to live life to the fullest.
At Welzorg, we believe that everyone deserves the opportunity to live an active and fulfilling life, regardless of their physical limitations. With our range of mobility solutions, we are committed to empowering individuals to enjoy greater independence, confidence, and freedom. Contact us today to learn more about how we can help you or your loved ones achieve greater mobility and independence.
Challenge
Welzorg faced two key challenges related to training new technicians and maintaining a diverse range of assets. Firstly, training new technicians to provide high-quality maintenance and repair services for Welzorg’s wide range of mobility equipment requires a significant investment of time, resources, and expertise. With so many different types of assets and complex technologies involved, it can be difficult to ensure that technicians receive comprehensive training that prepares them to diagnose and resolve any issues that arise.
Secondly, maintaining a huge variety of assets can also pose a significant challenge for Welzorg. With so many different types of mobility equipment to manage, it can be challenging to keep track of each asset’s maintenance schedule, ensure that all necessary parts and supplies are readily available, and respond quickly to any unexpected issues that arise. Welzorg came to Recreate to ask if we can help them to build up a workinstruction library they could manage themselves and could be accessed via a mobile device.
Out-of-the-box solution: Dynamics 365 Guides
Welzorg found that Dynamics 365 Guides was the ideal solution to meet their requirements, as it provided an out-of-the-box solution that was a perfect fit for their needs. This user-friendly tool enabled Welzorg colleagues to create their own content and seamlessly integrated with their existing IT architecture, which heavily utilizes Microsoft technologies. Recreate was instrumental in guiding Louwman through the implementation process and provided train-the-trainer training, empowering Welzorg to create instructions independently. Within a four-month timeframe, Welzorg successfully created 300 high-quality instructions, and the tool has been rolled out to their entire service technician team. Currently, 75 field service engineers rely on this data to solve issues quickly and efficiently, making the project a resounding success
