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Stay up to date with the latest news in our sector. 

 

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Remote Assist One-Time Call

Tim Hermans

13 January 2021

5 min reading time

There are several scenarios in which a Remote Assist user may want to enable an external user without a Remote Assist license or Teams license --such as a B2B vendor, B2B customer, or B2C customer-- to join a Remote Assist call on an ad-hoc, one-time basis. For example, a customer service agent may want to transition from a phone call to a Mixed Reality video call to visually assess a product, and overlay Mixed Reality instructions to guide their customer through the repair in real-time. This can now be achieved with a Remote Assist One-Time call.

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Move Forward with Augmented Reality Product Visualization

Iris Nijenhuis

24 February 2021

5 min

If customers are interested in the product but are not sure if it fits their environment, style or location, Augmented Reality product visualization can be a useful tool to make the buying decision.

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Remote Assist One-Time Call

Tim Hermans

13 January 2021

5 min

Invite customers to join an ad-hoc Remote Assist Call without the need to have a license!

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Allow people in different locations to share a live view with Vuforia Chalk!

Tim Hermans

12 January 2021

5 min

If you have ever tried to solve an issue via FaceTime of Skype you probably can confirm that this was a difficult task. This can be resolved with Vuforia Chalk.

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Digital product configuration

Iris Nijenhuis

12 November 2020

4 min

Imagine that you are a kitchen retailer, manufacturer or reseller. You want to provide your customers with an in-store experience and extent your usual customer service outside of your showroom.

Hololens 2 gestures

Martijn Antonissen

29 April 2020

6 min

The hand gestures always have been a really important way of navigating the HoloLens. The HoloLens is able to recognize your hands and based on specific commands you are able to start, stop or navigate.

Cross-company innovation projects

Jeroen Schiphorst

02 April 2020

13 min

A single company is not able to keep up with the innovation pace of the world. If you, as a company stand still for too long, the competition will take over your market. In order to innovate and stay ahead of competition, you need to work together.

Augmented Reality magazines

Tom van Dijk

01 April 2020

5 min

Many companies that have always worked with a normal 'magazine' will also broaden the horizon. We like to think along with the customers and I give an example below how it can be applied.

Make product selling easier than even before! 

Tim Hermans

26 March 2020

6 min

“Help your sellers meet their customer needs faster with Mixed Reality”

Remote Assist, work together from anywhere

Tim Hermans

15 January 2020

9 min

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

Recreate Holosuite Schiphol

Tim Hermans

09 January 2020

6 min

On November 25 Microsoft, in close cooperation with Recreate, launched a complete new customer experience: “The HoloSuite”.

Mixed Reality trends to watch in 2020!

Tim Hermans

08 January 2020

9 min

With the introduction of Mixed Reality, which is the merging of real and virtual worlds, a true immersive experience is available. The forecast of this technology looks promising and the potential of this technology is much bigger than AR and VR.

Microsoft HoloLens 2: The future of Mixed Reality?

Tim Hermans

02 December 2019

12 min

Microsoft unveiled the next generation Hololens at the Mobile World Congress

The answer to the shortage of personnel in the installation sector is Augmented Reality.

Martijn Antonissen

30 November 2019

3 min

Both the labour market in industry in general and in the installation sector in particular are under pressure. The markets are recovering and both have a shortage of professionals to carry out all the projects that companies are faced with.