DUFLEX
Manufacturing Industry
DUFLEX
Manufacturing Industry
Combine the Microsoft Hololens with the Microsoft Remote Assist.
Combine the Microsoft Hololens with the Microsoft Remote Assist.
ABOUT
About Duflex
Duflex has more than 22 years of experience with the development and building of custom machines and software. They are specialized in devising technical solutions for a variety of industries. Duflex develops, produce, build, program, assemble, and test its products themselves.
Why did Duflex choose a solution of HoloLens and Remote Assist?
Duflex its machines are custom build, which means that no customer receives the same machine. This creates a variety of customers and machines. These machines all have different functions and work differently as they have different purposes therefore, they are not run-of-the-mill machines. Due to this fact, the customers are very reliant on Duflex as if there is an error or failure, they cannot simply look it up on the internet and they are not as knowledgeable on all the functions as the Duflex team is. So, when an error occurs, Duflex should travel to the location of the machine and fix the problem. This is a costly and timely manner of fixing the error or problem. Duflex contacted Recreate to solve their problem.
ABOUT
About Duflex
Duflex has more than 22 years of experience with the development and building of custom machines and software. They are specialized in devising technical solutions for a variety of industries. Duflex develops, produce, build, program, assemble, and test its products themselves.
Why did Duflex choose a solution of HoloLens and Remote Assist?
Duflex its machines are custom build, which means that no customer receives the same machine. This creates a variety of customers and machines. These machines all have different functions and work differently as they have different purposes therefore, they are not run-of-the-mill machines. Due to this fact, the customers are very reliant on Duflex as if there is an error or failure, they cannot simply look it up on the internet and they are not as knowledgeable on all the functions as the Duflex team is. So, when an error occurs, Duflex should travel to the location of the machine and fix the problem. This is a costly and timely manner of fixing the error or problem. Duflex contacted Recreate to solve their problem.
More time-efficient and cost-effective
The solution to the problem of AWL is that Recreate offers a Microsoft Hololens in combination with Microsoft Remote Assist. This solution enables a representative of the customer upon the expertise of an AWL representative. The AWL representative does not need to be on-site; he/she can support the customer from a remote location. The customer uses the Microsoft Hololens to make a Microsoft Remote Assist call to the AWL representative. The AWL representative only needs a Microsoft Teams account and a computer. A big advantage of the Microsoft Hololens compared to a smartphone is that the customer can freely use his hands to perform tasks without also having to hold a smartphone. 3D annotations can be placed in the world of the customer by both the customer and the AWL representative. This ensures that both are on the same page with regard to what is discussed. Original design documents can be shared and viewed in real-time upon request.
Due to the time urgency of the matter, Recreate delivered the solution within 14 days starting from the first moment of contact. AWL is now able to go through the machinery delivery phase remotely. In addition, they are now able to act adequately to service requests during the delivery phase. The implementation of Remote Assist can help with cost savings for each organisation in ways such as fewer travel costs for experts, fewer hours needed for inspections, shorter lead time of the process, and lower downtime of machinery.
More time-efficient and cost-effective
The solution to the problem of AWL is that Recreate offers a Microsoft Hololens in combination with Microsoft Remote Assist. This solution enables a representative of the customer upon the expertise of an AWL representative. The AWL representative does not need to be on-site; he/she can support the customer from a remote location. The customer uses the Microsoft Hololens to make a Microsoft Remote Assist call to the AWL representative. The AWL representative only needs a Microsoft Teams account and a computer. A big advantage of the Microsoft Hololens compared to a smartphone is that the customer can freely use his hands to perform tasks without also having to hold a smartphone. 3D annotations can be placed in the world of the customer by both the customer and the AWL representative. This ensures that both are on the same page with regard to what is discussed. Original design documents can be shared and viewed in real-time upon request.
Due to the time urgency of the matter, Recreate delivered the solution within 14 days starting from the first moment of contact. AWL is now able to go through the machinery delivery phase remotely. In addition, they are now able to act adequately to service requests during the delivery phase. The implementation of Remote Assist can help with cost savings for each organisation in ways such as fewer travel costs for experts, fewer hours needed for inspections, shorter lead time of the process, and lower downtime of machinery.
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