The solution that Recreate has offered to the problem of Duflex is the Microsoft HoloLens in combination with the Microsoft Remote Assist.
Duflex has more than 22 years of experience with the development and building of custom machines and software. They are specialized in devising technical solutions for a variety of industries. Duflex develops, produce, build, program, assemble, and test its products themselves.
Duflex its machines are custom build, which means that no customer receives the same machine. This creates a variety of customers and machines. These machines all have different functions and work differently as they have different purposes therefore, they are not run-of-the-mill machines. Due to this fact, the customers are very reliant on Duflex as if there is an error or failure, they cannot simply look it up on the internet and they are not as knowledgeable on all the functions as the Duflex team is. So, when an error occurs, Duflex should travel to the location of the machine and fix the problem. This is a costly and timely manner of fixing the error or problem. Duflex contacted Recreate to solve their problem.
The solution that Recreate has offered to the problem of Duflex is the Microsoft HoloLens in combination with the Microsoft Remote Assist. With this, the team of Duflex can visit their customers on-site and solve their problems remotely. This eliminates the need of travelling to the on-site location as the Duflex representative can work the customer's representative through the error-solving process using the HoloLens and Remote Assist. The only thing the Duflex representative will need is a working computer and Microsoft Teams.
With the use of Remote Assist, Duflex will be able to become more time-efficient and cost-effective when a customer reports having failure as they can solve it at a remote place rather than travel to an on-site location. Besides improvements in both time and costs – for each organization, the implementation of Remote Assist can improve the after-sales service and create stronger relationships with customers.