What are the capabilities of Dynamics 365 Remote Assist?

Dynamics 365 Remote Assist is a powerful solution that harnesses augmented reality (AR) technology to enable remote collaboration, support, and troubleshooting. With this capabilities, Dynamics 365 create an innovative way organizations connect and assist their teams in real-time.

Capabilities of Dynamics 365 Remote Assist:

  1. Real-Time Communication: Remote Assist facilitates seamless communication between remote experts and on-site personnel through live video calls. Users can share their field of view, allowing experts to see exactly what they see and provide immediate guidance.
  2. AR Annotations and Instructions: Remote experts can overlay AR annotations, such as digital arrows, circles, or text, onto the live video feed. This feature enables experts to highlight specific areas, point out components, or provide step-by-step instructions directly in the user’s field of view.
  3. File and Image Sharing: Remote Assist allows users to share files, images, or documents during a call. This capability enables experts to provide visual references, equipment manuals, or troubleshooting guides to assist with problem-solving.
  4. Remote Hands-Free Calling: With the integration of hands-free devices like HoloLens or compatible smart glasses, users can communicate with experts and access instructions without the need for additional devices or physical interaction.
  5. Collaboration and Multi-User Support: Multiple users, including both remote experts and on-site personnel, can join a Remote Assist session simultaneously. This feature promotes teamwork, knowledge sharing, and collective problem-solving, leading to enhanced collaboration and faster issue resolution.
  6. Session Recording and Knowledge Base: Remote Assist allows sessions to be recorded, capturing all annotations, instructions, and conversations for future reference. These recordings can be used as a knowledge base, enabling organizations to create a repository of best practices, troubleshooting techniques, and training materials.