What are the capabilities of Dynamics 365 Guides?

Dynamics 365 Guides is a powerful tool that enables organizations to create interactive, step-by-step guides for training, onboarding, and knowledge transfer. With its diverse capabilities, this training solution helps businesses to deliver immersive guided instructions to accelerate the speed of learning.

Capabilities of Dynamics 365 Guides:

  1. Interactive Step-by-Step Instructions: Guides allows users to create detailed, visual instructions by breaking down complex processes into manageable steps. Users can include text, images, videos, and 3D models to provide clear and concise guidance to employees.
  2. Mixed Reality Experience: Guides leverages augmented reality (AR) technology to provide a mixed reality experience. Users can view and interact with holographic instructions overlayed onto their real-world environment, allowing for hands-on learning and task completion.
  3. Spatial Mapping and Anchoring: Guides uses spatial mapping to understand the physical environment and anchor instructions to specific locations. This capability ensures that instructions are accurately aligned with the real-world workspace, enhancing the effectiveness and precision of training.
  4. Hands-Free Interaction: With the integration of compatible devices such as HoloLens or other smart glasses, users can have a hands-free experience while following the instructions. This enables employees to focus on the task at hand without the need to constantly refer to physical documentation or handheld devices.
  5. Multi-User Collaboration: Guides supports multi-user collaboration, allowing multiple employees to follow the same set of instructions simultaneously. This feature promotes teamwork, knowledge sharing, and collective learning, particularly in scenarios where employees need to work together on complex tasks.
  6. Performance Analytics and Insights: Guides provides analytics and insights into user performance and engagement. Managers and trainers can track employees’ progress, identify areas that require additional support or improvement, and gather data-driven insights to enhance training effectiveness.
  7. Integration with Dynamics 365 and Power Platform: Guides seamlessly integrates with other Dynamics 365 applications and the Power Platform ecosystem. This integration allows organizations to leverage existing data and processes, streamline workflows, and provide a comprehensive training solution within their existing ecosystem.