Microsoft Remote Assist
Help employees work together even when they’re worlds apart.
One of the standard solutions that we implement is Microsoft Remote Assistance. This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call to an expert by using Remote Assist, the expert can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks via Remote Assist. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time.
Customercases
AWL Hololens Remote Assist
This solution enables a representative of the customer upon the expertise of an AWL representative. The AWL representative does not need to be on-site; he/she can support the customer from a remote location.
PB tec Remote Assist
With the use of the Microsoft HoloLens and Remote Assist, the PB tec representative can assist the customers with the process of installing and making their machines operational without having the be on-site.
Cellro Remote Assist
Recreate has presented Cellro with a certain solution: the implementation of the HoloLens together with Microsoft Remote Assist.
Duflex Hololens Remote Assist
The solution that Recreate has offered to the problem of Duflex is the Microsoft HoloLens in combination with the Microsoft Remote Assist.
Learn more
Interesting resources for Microsoft Remote Assist from Recreate
Whitepaper - Remote Craftsmanship
What is Remote Craftmanship, and how can it be of benefit for your organization? Read about Remote Craftsmanship, its opportunities, functionalities and advantages in this whitepaper.
Remote Assist One-Time Call
Invite customers to join an ad-hoc Remote Assist Call without the need to have a license!
Remote Assist promotional video
Empower employees to work together from anywhere with Dynamics 365 Remote Assist on HoloLens and mobile devices.
Introducing Remote Assist
Learn more about Microsoft Remote assist in this promotional video from Microsoft.
Microsoft Remote Assist factsheet
This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call to an expert by using Remote Assist, the expert can easily view what the field engineer on location is seeing.
AWL customercase
This solution enables a representative of the customer upon the expertise of an AWL representative. The AWL representative does not need to be on-site; he/she can support the customer from a remote location.
Microsoft Remote Assist
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Saving on travel time and utilize the expert time more efficient
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Expert can easily support and assist multiple less experiences engineers simultaneously
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Less skilled engineers can solve complex problems with the help of an remote export
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Higher first time fix percentage due to better problem diagnostics
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By using 3D annotations the expert can more easily help the engineer
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When using the Microsoft HoloLens Field engineers have both hands free
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Remote Assist can also run on a IoS Or Android Smartphone
Get in contact
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