Microsoft Next Level Service event

Today’s availability of technology offers unprecedented opportunities for companies. This Next Level Service event promises to be a transformative event, exploring the future of service with a focus on cutting-edge technologies like AI, Microsoft Copilot and Mixed & Virtual Reality. We will share 3 use cases and insights from customers like Remeha, Enexis and Welzorg on how to improve the knowledge transfer and first time fix rates.    

You are cordially invited by Microsoft partners HSO and Recreate to visit the Microsoft HQ in Amsterdam for our Next Level Service event. The event will take place on the 6th of February and is specifically organized for Service Managers, Customer Support & IT Managers. 

Modern technology to change your service game
During this Next Level Service event, we will delve into the latest innovations, strategies, and best practices in service excellence. We will explore how AI and Mixed Reality are reshaping Field Service processes: 

  • Asking AI to suggest resolutions while a field worker is describing the issue (text and voice!) 
  • Faster onboarding of new field service engineers with ‘digital workinstructions’ 
  • Scaling your service organization with Remote Assistance  
  • Resolving more cases with AI-assisted response with self-service portals & chat-bots 

AI & Immersive technology (AR/VR) can significantly improve knowledge support for first time fix’ and also reduce time spend on administrative tasks. Let us inspire you with examples how you can ‘Empower your scarce resources’ to give them the right information at hand at the right time. 

AI in Service Research report
In addition to the customer cases, we will share insights from the recent ‘AI in Service’ research from Noventum and do a tour in the HoloSuite. The HoloSuite shows us a complete new way of storytelling; a 360° interactive screen, onto which you can showcase your content. This, in combination with the Microsoft HoloLens, connects the physical world with latest available immersive technologies.  

Would you like to be part of the conversation that shapes the future of service excellence?


13.30 – 13.45  Welcome & Agenda 

13.45 – 14.15  The next steps in Service with Microsoft:
Resolving more cases with AI-assisted response with self-service portals & chat-bots 

14.15 – 14.45  Usecase #1: Improve knowledge transfer with ‘Virtual Reality training’ and your own Metaverse Academy
With examples from NS and Heineken 

14.45 – 15.15  Usecase #2: AI in Service
Insights from the AI in Service Benchmark from consulting firm Noventum. We will also show a couple of  AI-examples like: AI-assisted Scheduling and an AI-powered Work Order Report  

15.15 – 15.30  Coffee break 

15.30 – 16.00  Usecase #3: Faster onboarding of new field service engineers with ‘digital workinstructions’ and scaling your service organization with ‘Remote Assist’.
With examples from Remeha, Enexis and Welzorg  

15.30 – 16.00  Exclusive tour new Microsoft Holosuite 

16.00 – 17.00 Networking & Drinks 

You can sign up here