You are cordially invited by Microsoft partners HSO and Recreate to visit the Microsoft HQ in Amsterdam for our Next Level Service event. The event will take place on the 6th of February and is specifically organized for Service Managers, Customer Support & IT Managers.
Modern technology to change your service game
During this Next Level Service event, we will delve into the latest innovations, strategies, and best practices in service excellence. We will explore how AI and Mixed Reality are reshaping Field Service processes:
- Asking AI to suggest resolutions while a field worker is describing the issue (text and voice!)
- Faster onboarding of new field service engineers with ‘digital workinstructions’
- Scaling your service organization with Remote Assistance
- Resolving more cases with AI-assisted response with self-service portals & chat-bots
AI & Immersive technology (AR/VR) can significantly improve ‘knowledge support for first time fix’ and also reduce time spend on ‘administrative tasks’. Let us inspire you with examples how you can ‘Empower your scarce resources’ to give them the right information at hand at the right time.
AI in Service Research report
In addition to the customer cases, we will share insights from the recent ‘AI in Service’ research from Noventum and do a tour in the HoloSuite. The HoloSuite shows us a complete new way of storytelling; a 360° interactive screen, onto which you can showcase your content. This, in combination with the Microsoft HoloLens, connects the physical world with latest available immersive technologies.
Would you like to be part of the conversation that shapes the future of service excellence?