Retiring field service workers
With the retirement of long-time employees and the advancement of technologies, it is now more important than ever for frontline workers to have access to experts who can help them with their job duties. Augmented remote assistance allows factory operators and field technicians alike to connect with subject matter experts in real time so that they can resolve issues together.
Why Microsoft Remote Assist?
- Saving on travel time and utilize the expert time more efficient
- Expert can easily support and assist multiple less experiences engineers simultaneously
- Less skilled engineers can solve complex problems with the help of an remote export
- Higher first time fix percentage due to better problem diagnostics
- By using 3D annotations the expert can more easily help the engineer
- When using the Microsoft HoloLens Field engineers have both hands free
- Remote Assist can also run on a IoS Or Android Smartphone