One of the standard solutions that we implement is Microsoft Remote Assist. This solution allows field engineers to get help from a remote expert. The field engineer uses a smartphone or a Microsoft HoloLens and use Microsoft Teams to call for help, the expert in the office can easily view what the field engineer on location is seeing. With this information the expert can give tips and tricks. Help can be given by using the following options: 3D annotations, taking/sharing photos, sharing documents and video and it is even possible to contact several experts at the same time.