With the use of the Microsoft HoloLens and Remote Assist, the PB tec representative can assist the customers with the process of installing and making their machines operational without having the be on-site.
Since its founding in 1996, PB tec has been constantly innovating within the horticultural sector. PB tec develops innovative and advanced horticultural solutions in the fields of electrical engineering, water technology, and automation. They offer their customers complete solutions that contribute to high-quality water purification and food supply that contribute to the high-quality food supply for people. The solutions that are offered include electrical engineering, water engineering, and automation for the greenhouses of global customers.
PB tec offers its products to customers all around the globe. This means that when their solutions are finished, they have to be shipped to their customers. At arrival, the machinery has to be installed and made operative. To make the machines operative, it is required for employees of PB tec to travel to the location as it requires their expertise and knowledge about the systems. As this is a costly and timely way, PB tec has approached Recreate to look for a solution for making this process more cost-effective and time-efficient.
The solution that Recreate has offered to the problem of PB tec is the Microsoft HoloLens in combination with the Microsoft Remote Assist. It enables the customer to work with the expertise and knowledge of a PB tec representative. With the use of the Microsoft HoloLens and Remote Assist, the PB tec representative can assist the customers with the process of installing and making their machines operational without having the be on-site; it can be done from a remote location. The customer can call the PB tec representative by using the HoloLens and then making a call through Remote Assist. The PB tec representative can explain everything by only needing Microsoft Teams and a computer.
PB tec can now send their employees on-site without leaving the building with the implementation of Remote Assist – they can go through the machine installation remotely. This is not the only advantage; if any problems are occurring with the machinery and the customers do not have to knowledge to be able to solve it themselves, PB tec can assist them with the fixing of the problem without having to travel. The use of Remote Assist saves PB tec not only costs such as traveling costs, but it also saves them valuable time.